Terms Of Trade

1. Scope of Services:

  • An evaluation of the camera system 8 weeks post-installation.
  • A quad-monthly system review for the initial 24 months post-installation.
  • A 2-year warranty on hardware from the installation date.
  • Installation travel costs are embedded within the labor fee. Non-defect-related call-outs will be billed at the standard rate plus travel.

2. Installation and Timing:

  • We’ll work collaboratively to decide on a suitable installation schedule.
  • Delays from the agreed commencement will extend our completion timeframe.
  • Surface containment requires a project lead’s approval. The primary contractor is responsible for providing sufficient time for hardware procurement and ordering.

3. Force Majeure:

  • Obligations impacted by unforeseen and uncontrollable events will be temporarily suspended.

4. Intellectual Property:

  • Any designs or intellectual property provided by the Subcontractor remain their property. The Contractor is granted non-exclusive usage rights solely for this project.

5. Health and Safety:

  • All tasks align with our Health and Safety Policy, and a project-specific plan will be crafted.

6. Warranty, Testing, and Maintenance:

  • A 12-month workmanship warranty and 24-month hardware warranty are provided post-completion. This excludes usual wear and tear.

7. Payment Terms:

  • A 50% upfront payment is needed for hardware orders. The balance is due on the 20th of the month post-completion. Credit card transactions have a 2.5% surcharge.

8. General Terms:

  • Hardware: 2-year warranty; Workmanship: 1-year warranty. A free check within the first year.
  • Quote acceptance triggers hardware orders and installation scheduling.
  • Quotes are valid for 30 days.
  • Camera/Alarm setups require modem/router access. Alternative solutions may cost extra.
  • Alarm monitoring isn’t in the quote but can be arranged separately.
  • Outside Hamilton, travel fees apply.
  • Payment methods: finance (subject to approval), Afterpay, internet banking. Credit card: 2% surcharge.
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